- Data Security and Compliance
Our Advantage
We take on the heavy lift of patient collections: managing statement delivery, inbound and outbound outreach, and flexible payment arrangements. Our team understands the risk profile of patient AR and works with urgency and sensitivity to improve recovery rates without overburdening your staff.
Statement Management
We manage the preparation and timing of patient statements, ensuring balances tied to patient responsibility are communicated clearly and consistently.
Inbound & Outbound Follow-Up
Our team manages incoming payment inquiries and proactively conducts outbound calls to improve collection rates and reduce outstanding balances.
Post-Payment Integration
Collections efforts begin as soon as patient responsibility is posted, ensuring timely outreach without delays between systems.
High-Risk Recovery Support
With patient balances at high risk of non-payment, we prioritize timely follow-up to help reduce bad debt and improve net collections.
Staff Burden Reduction
We remove the need for your team to chase down balances, freeing them up to focus on core clinical and operational responsibilities.
Patient-Friendly Collections
We support your patients with manageable payment options—helping you recover more revenue without straining patient relationships.
Problems we solve
- Delayed Patient Outreach
- No timely follow-up after posting
- No prompt outreach after balance post
- Gaps in statement delivery due to staffing, system
- Collection Effort Limitations
- Inbound calls go unanswered
- Gaps in outbound payment follow-up
- Missed opportunities to set up payment arrangements
- High-Risk Patient A/R
- Balances sent to bad debt without proper follow-up
- No visibility into patient A/R trends or aging risk
- Manual tracking of patient balances across disconnected systems
Popular questions
When do you start patient collections after posting?
We begin collection activity as soon as patient responsibility is posted, no delays or handoffs.
Can you manage both print and digital statements?
Yes. We can support physical mailing, digital delivery, or a hybrid approach based on your preferences and patient needs.
How often do you send patient statements?
We follow your cadence—whether weekly, monthly, or custom—and can adjust to match billing cycles or provider-specific rules.
Do you handle inbound calls from patients?
Yes. Our team manages patient questions, billing clarifications, and payment arrangements with professionalism and care.
How do you handle sensitive or high-risk accounts?
We approach patient collections with empathy—balancing recovery goals with your standards for service and reputation.
Do you set up and track payment plans?
Yes. We help patients arrange manageable payments and monitor those plans to keep them on track.
- Case Study
Explore how our dedicated support team helps healthcare providers improve compliance and patient satisfaction.
