My first thought of outsourcing was skeptical as working years with the call center made me worry about technical issues that the company may experience. During these difficult times, staffing our New Patient call center and other areas has been a challenge. However, with the DMESERVE Team, we have been able to scale the staffing needs quicker than internal recruitments. Our biggest pain points are turnover rates, interviewing candidates, and delivering expected employee headcount to meet daily numbers. Nevertheless, working closely with the DME Leadership team has allowed us to focus on streamlining the overall process and sales growth while their experienced team focuses on providing us the best candidates for desired positions. A great partnership that fully listens and understands the client's needs and expectations.