Outsourcing
ROI Calculator
Salary Breakdown | In-House | Outsource | |
---|---|---|---|
Role | Hourly | Yearly | Yearly |
Agent | $1,915,200.00 | $1,266,720.00 | |
Team Lead (1:15) | $140,400.00 | Included | |
Account Manager (1 per account) | $28,800.00 | Included | |
Training (Yearly average based on number of agents) | - | $57,500.00 | $42,000.00 |
Direct Salary Costs Subtotal | $0.00 | $0.00 |
Overhead & Indirect Costs | In-House | Outsource | |
---|---|---|---|
Item | In-House | Outsource | |
Office Space | $63,360.00 | Included | |
Hardware & Software | $60,000.00 | Included | |
Indirect Employee Costs | $85,820.00 | Included | |
Overhead & Indirect Costs Subtotal | $209,180.00 | $0.00 |
TOTAL COSTS | $0.00 | $0.00 |
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DME’s expertise goes well beyond saving money. We bring value through innovation, greater efficiency, and strategic insight. Higher first-call resolution rates and shorter average call times are just the beginning. DME is not just a BPO provider. We’re a true partner in helping you deliver exceptional customer service.
With a global team supporting more than 30 languages, we use AI, machine learning, and advanced technology to improve the customer experience and uncover hidden efficiencies. This gives us the ability to fine-tune your support operations and offer expert advice on cutting costs, containing call volume, and even creating new revenue opportunities.
When you work with DME, you’re not just outsourcing customer service. You’re building a partnership that helps you move faster and stay ahead of the competition.
- Our features
Simple, Transparent, and Scalable Solutions
All-Inclusive Services
Comprehensive outsourcing solutions covering workforce, infrastructure, training, and management—no hidden costs.
Flexibility (No Minimum FTE)
Month on month initial program to try our services
Transparent Invoicing
Clear, itemized billing with built-in deductions for shrinkage, unworked hours, and operational efficiency.
End-to-End Compliance
Strict adherence to HIPAA, PCI DSS, HITRUST, ISO 27001 and industry security standards to safeguard data and operations.
High Quality Workforce
Rapid team expansion with skilled professionals, ensuring business continuity and operational efficiency
Continuous Performance Optimization
Ongoing quality assurance, data-driven insights, and workflow improvements to enhance service delivery.
- Contact Us