We’re committed to helping healthcare organizations build meaningful connections—with patients, providers, and partners—through thoughtful, reliable support.
- Find your answer
Quick answers to your most common questions.
Q. I’m interested in joining but don’t see a current opening that fits my qualifications—what should I do?
You can still send us your resume through our talent pool form or careers inbox. We review every submission, and we’ll be in touch when a role opens up that aligns with your profile.
Q. What kind of experience do you look for in candidates?
We welcome candidates with strong communication skills, a collaborative mindset, and a passion for delivering excellent service. Experience in healthcare or customer support is a plus, but not always required.
Q. Is healthcare industry experience required?
Not necessarily. While relevant experience is beneficial, we provide full training to help you learn our systems, workflows, and client expectations—so you can succeed regardless of your background.
Q. What roles are currently open at DME?
We offer a variety of roles in revenue cycle management, customer engagement, back-office support, and more. To see the latest openings, visit our Careers page or follow us on LinkedIn.
Q. How do I apply for a position?
You can apply directly through our Careers page by submitting your resume and completing the application form. If your qualifications match our needs, a member of our team will reach out with the next steps.
Q. What is the recruitment process like?
Our hiring process includes resume screening, skill and language assessments, and interviews with our Talent Acquisition and Hiring Managers. We aim to make the process efficient, respectful, and transparent.
Q. What training programs do new hires go through?
All new hires participate in structured onboarding and job-specific training. This includes systems walkthroughs, process orientation, and quality standards to ensure every team member is set up for success.
Q. What makes DME a Great Place to Work?
Our people-first culture, strong leadership, and focus on engagement have earned us recognition as a Great Place to Work across all hubs. We foster an environment of respect, teamwork, and long-term growth.
Q. What makes DME’s compensation package competitive?
We offer compensation that reflects the role’s responsibilities and your experience. Combined with training, career support, and a values-driven culture, we aim to provide a rewarding employee experience.
Q. How does DME support career growth and development?
We invest in our people through continuous training, mentorship, and development opportunities. Performance is regularly reviewed, and we encourage internal movement and advancement across teams and functions.
Q. Do you offer pilot programs before full implementation?
Yes. Our pilot phase typically runs for 3 to 6 months, allowing clients to evaluate our performance, align on key metrics, and fine-tune workflows before scaling operations.
Q. What’s the average onboarding time for new clients?
Onboarding timelines vary by project scope, but our structured approach ensures a smooth transition. From recruitment and training to system integration and go-live support, we manage the entire process. Most projects go live within 4 to 8 weeks, covering everything from initial hiring through nesting.
Q. Is there a minimum FTE requirement to start?
No. We offer flexible engagement models with no minimum FTE or long-term commitments. This lets clients scale up or down based on their business needs.
Q. What services does DME offer?
We provide end-to-end outsourcing solutions, including Revenue Cycle Management (RCM), Clinical Support Services, multi-channel customer engagement, and back-office support to streamline healthcare operations.
Q. Can DME handle both front-end and back-end RCM processes?
Yes. Our RCM services include eligibility verification, prior authorization, claims submission, denial management, appeals handling, and cash posting.
Q. What industries does DME specialize in?
We focus on healthcare and medical-related sectors such as medical device distribution, medical device manufacturers, health systems, insurance companies, remote patient monitoring, and telehealth.
Q. Do you provide multi-channel customer support?
Yes. We offer customer support and inside sales across voice, email, chat, and SMS channels. This allows us to adapt to your customers’ preferred modes of communication.
Q. Can you integrate with our existing platforms?
Absolutely. We are platform- and tech-agnostic, capable of integrating with remote desktop systems, proprietary platforms, and cloud-based environments.
Q. How do you ensure data security and compliance?
We maintain a secure Microsoft-based infrastructure and comply with HIPAA, PCI-DSS, PII, EHR, and GDPR standards. All services are delivered via secure cloud environments with VPN access.
Q. How do you measure service quality and performance?
We track performance through defined KPIs, real-time dashboards, internal quality audits, and regular reporting. Calibration sessions and client feedback loops drive continuous improvement.
Q. I’m not in healthcare—can DME still support my business?
Yes. While healthcare is our core focus, our experience in one of the most regulated and complex industries makes us highly adaptable to other sectors. We bring proven processes, strict compliance standards, and performance-driven operations that translate well to businesses requiring precision, scalability, and accountability.
Q. What is your mission and core values?
Our mission is to make a meaningful impact in every life we touch. We are driven by values that prioritize integrity, collaboration, performance, and continuous improvement—ensuring we deliver excellent service to clients and a positive experience for employees.
Q. Where are your teams located?
DME operates across three countries—the United States, the Philippines, and Mexico. Our remote work model enables us to serve clients globally with a distributed, flexible, and scalable workforce.
Q. Are your services available 24/7?
Yes. We offer round-the-clock service to ensure availability and responsiveness across all time zones and client requirements.
Q. Who is part of your leadership team?
Our leadership team brings together deep industry expertise and a client-focused mindset. They are committed to operational excellence, strategic growth, and team development. You can learn more about them on our Leadership page.
Q. What industries do you primarily serve?
We specialize in healthcare-related sectors, including durable medical equipment, telehealth, remote patient monitoring, and medical device distribution.
Q. What security certifications does DME hold?
We’ve built our operations on a strong foundation of compliance and data protection. DME is certified in HITRUST r2, SOC 2, ISO 27001, HIPAA, GDPR, and PCI DSS—ensuring we meet the highest standards for security, privacy, and risk management across every client engagement.
Q. What sets DME apart from other outsourcing providers?
Our strength lies in healthcare expertise, flexible engagement models, a robust training and quality framework, and a culture of continuous improvement. We align with client goals and operate as true partners.
Q. How can I get in touch with DME for a business inquiry?
You can reach us through our website’s contact form or email our business development team directly. We typically respond within one business day to schedule an initial conversation.
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