Driving Healthcare Success
Our team of professionals brings expertise in clinical support, customer engagement, and operational excellence to transform healthcare businesses.
- Company overview
Transforming Healthcare Operations
Healthcare organizations operate in a complex and ever-changing landscape, requiring seamless processes and efficient workflows to keep up with patient needs and industry demands. At DME Service Solutions, we help providers and healthcare businesses optimize their operations by ensuring smoother revenue cycles, improved patient engagement, and well-structured back-office support.
By focusing on operational efficiency and strategic outsourcing, we help healthcare teams manage essential tasks without compromising the quality of care. Whether it’s enhancing administrative workflows or refining financial processes, our approach allows organizations to work smarter while prioritizing patient outcomes.
- Service Level Agreement (SLA) Compliance
- Average Training & Onboarding Time
weeks
- Data Security & Compliance
HIPAA
- Scalable Workforce Capacity
- Explore company
Business partner you can trust
02.
Trusted by Healthcare Leaders
A track record of delivering measurable results across the industry.
03.
What We Stand For
A mission rooted in impact, innovation, and patient-centered solutions.
- Our Services
Optimizing Healthcare with Innovation
From revenue cycle management to clinical support and back office support,
we provide scalable solutions that help healthcare organizations thrive.
Delivering Measurable Impact
Our strategic approach optimizes healthcare operations, ensuring efficiency and meaningful results.
Empowering Growth Through Outsourcing
We help organizations scale operations while maintaining efficiency and compliance.
Precision & Care in Healthcare Support
Data-driven decision-making and expert teams ensure top-tier healthcare service delivery.
testimonials
- What Out Clients Say
“Together this partnership listens and responds to needs resulting in sales growth through efficient execution.”
“Thank you so much, because with the claims you work and the success to make, it actually will make our company successful and that’s super important.”
“You guys, everybody in the team has exceeded the expectations that we originally had. We look forward to everybody's continued partnership and continued success going forward."
“I’m really at a loss for words right now. Your team continues to go above and beyond in many ways. And we can’t thank you enough for all your efforts, for all your hard work. We’re looking forward to continuing to grow and learn and, really having that long relationship - is what we’re looking forward to.”
“You guys have been amazing partners. Thank you for all your hard work and dedication. I’m so grateful to work with you all. You guys make all of the time and hard work worth it!”
“Your hard work and dedication truly set the bar high. Thank you for your outstanding efforts and for making our team proud! Keep up the fantastic work!"
“My experience with DME has been very pleasant over the years. Anything requested DME is sure to provide without hesitation. DME are quick to train on any task given and will retain processes."
“It’s been less than two months and we’re already seeing more productivity and better-quality CSR with DME than with our internal staff!”
“The leadership team has done a great job addressing these issues and supporting agents in correcting their behaviors.”
“DME is great at being able to change on the fly, being flexible and nimble (example: cross-skilling urgency, taking on Friday shifts). You adhere to any feedback we provide quickly. Agents are stepping up and hungry to learn, and take more ownership of calls and group chats.”
“One area where the DME team has truly excelled is in the leadership demonstrated by their Supervisor. Their initiative in learning our workflows, confidence in addressing team questions, and willingness to assist with patient escalations or provide backup support have been instrumental in building a strong, successful team. This proactive approach has made a meaningful impact on overall team performance and collaboration.”
“One area where the team has truly excelled is in addressing my concerns and implementing necessary changes promptly. There’s been a noticeable improvement in how things are handled within my business areas since we first began working with DME. Whenever I raise an issue, communicate policy or procedure updates, or introduce something new, the team quickly relays that information to the agents and provides the necessary support to ensure compliance. They've also done an outstanding job managing underperforming agents and addressing attendance issues effectively. I also applaud the team for the training and coaching that have been provided over the last few months.”
“We would give Kiabi a 10 based on her great response time and communication. Josh: DME has been on top of things, it's been night and day. Example: The return labels reports - we used to have 150 on there daily, now we have only have 10. Huge shoutout to everybody for being more on top of things and taking ownership/accountability. Tara: There is no task too large for DME. When we ask something from you, you jump in so positively and are hungry to conquer any task. You take tasks at hand no matter how difficult it is, and you run with it and take full ownership. (Example: Friday support)”
- Our Certifications
Certifications & Compliance
HITRUST r2 Certified
Meeting the highest standards for healthcare data security and risk management.
ISO/IEC 27001:2022 Certified
Delivering secure, compliant healthcare BPO solutions—backed by internationally recognized information security standards
SOC 2 Certified
Ensuring top-tier security, operational excellence, and compliance in healthcare outsourcing.
HIPAA Compliant
Safeguarding patient health information with strict adherence to U.S. healthcare privacy regulations.
GDPR Approved
Protecting personal data and ensuring compliance with European data privacy laws.
PCI DSS Compliant
Maintaining secure payment processing and financial data protection.
Great Place to Work Certified
Consistently achieving 90%+ employee satisfaction across all hubs
Member of AAHomecare
Advocating quality homecare as AAHomecare proud member.
