- Data Security and Compliance
Our Advantage
We ensure essential healthcare supplies are reordered efficiently, accurately, and on time—helping you maintain continuity of care, reduce operational strain, and improve overall patient satisfaction. Our team manages inventory follow-ups and reorder workflows so your staff stays focused on outcomes, not logistics.
Expertise and Knowledge
Our team understands the insurance timelines, frequency rules, and documentation requirements that govern reorders. We help ensure no eligible patient misses a reorder window due to paperwork gaps or compliance oversights.
Operational Efficiency
We improve resupply operations by streamlining documentation, prior authorizations, and physician coordination, reducing order processing times and helping patients reorder on schedule, within insurance limitations
Efficient Revenue Cycle Management
Re-engineer your revenue journey from patient entry to payment information. Boost cash flows, minimize leakages, and witness a transformative increase in profitability.
Reduce Administrative Burden
Our streamlined reorder process guarantees a steady supply of essential items, optimizing patient care and improving outcomes. Reduce administrative burdens and empower healthcare staff to prioritize patient care and critical functions.
Sustainability
Our streamlined reorder processes help reduce waste, optimize inventory turnover, and promote environmentally responsible procurement practices. With the assurance of readily available supplies, improve customer (patient) and employee satisfaction while reducing stress and enhancing the overall healthcare experience.
Proactive Resupply
We stay ahead of insurance requirements by securing CMNs, chart notes, and prior authorizations early. Our team follows up with providers and ensures all documentation is on file so reorders are ready to go the moment insurance allows.
Problems we solve
- Resupply Disruptions
- Patients fall off therapy when reorders aren’t triggered or fulfilled on time
- Insurance-covered supplies go unclaimed due to missed frequency windows
- Patients are often unaware they’re eligible to reorder
- Documentation Bottlenecks
- Pending orders caused by unresolved billing or authorization issues
- Physician offices delay document turnaround, requiring persistent follow-up
- Gaps in Medicare-required 6-month recertifications prevent timely order release
- Administrative Burden
- Internal teams are stretched thin managing tracking, eligibility, and follow-ups
- No unified process for coordinating documentation, billing, and order readiness
- Time-consuming manual work slows down order approvals and patient communication
Popular questions
What items do you manage reorders for?
We support reordering of medical supplies, DME, lab kits, consumables, and more—tailored to your operational needs.
Can this service scale with multi-site or high-volume organizations?
Absolutely. Our team adapts to support regional or enterprise-scale networks with tailored workflows and reporting.
Do you follow up directly with doctors’ offices for missing documents?
Yes. We actively follow up on outstanding CMNs, chart notes, and other required documents to ensure orders move forward without delay.
What happens if a patient hasn't completed their Medicare recertification?
We flag gaps in Medicare requirements, like the 6-month physician visit, and notify your team so follow-up can be done proactively.
Can your team handle reorders that are pending due to prior auth or billing issues?
We identify blockers—like missing authorizations or billing flags—and guide patients or internal teams on how to resolve them quickly.
- Case Study
Explore how our dedicated support team helps healthcare providers improve compliance and patient satisfaction.
