DME Service Solutions

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Document Request

Document request gathers specific medical records or information to process claims, manage healthcare customer data, or support healthcare administrative functions.

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Unlock Efficiency: Medical Document Retrieval Made Simple

Embrace the convenience and precision of our healthcare BPO document request services. With a commitment to accuracy and speed, we set the benchmark. Partner with us for transformative results.

Our Document Request Service Process

  • STEP 1: IDENTIFY SOURCES

    We identify the relevant sources or systems where the required medical documents are stored.

  • STEP 2: DOCUMENT RETRIEVAL

    We then initiate the process to retrieve the requested documents, ensuring all necessary protocols and privacy measures are followed.

  • STEP 3: QUALITY ASSURANCE

    Once retrieved, we check the documents for accuracy, completeness, and authenticity. We see to it that they match the client's request.

  • STEP 4: SECURE TRANSMISSION

    After transmission, we allow clients to review the documents and provide feedback. If there are any discrepancies or further requests, we address them promptly.

  • STEP 5: STORAGE AND ARCHIVAL

    We safely archive the requested documents in our secured systems for future reference.

Our Comprehensive Document Request Services

Medical Records Retrieval: This involves procuring detailed healthcare client medical histories, diagnostic reports, treatment plans, and other clinical records.

Billing: Services that retrieve billing statements, insurance claim forms, and coding documents like ICD-10 (International Classification of Diseases) and CPT (Current Procedural Terminology) codes.

Insurance Authorization and Verification: Requesting documents that verify a healthcare customer’s insurance coverage or that provide pre-authorization for certain medical procedures.

Prescription and Pharmacy Retrieval: Services focusing on obtaining prescription records, drug administration histories, and other pharmacy-related documents.

Legal and Compliance Documents: These services retrieve documents needed for litigation support, malpractice claims, or regulatory compliance.

Healthcare Customer Demographics and Registration: Services that focus on obtaining healthcare client personal details, emergency contacts, insurance details, and other registration data.

Build your back-office outsourced team and start streamlining business performance and increasing your customer satisfaction.

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Why Choose Our Account Management Services

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Rapid Turnaround Times

With efficiency as our watchword, our document request system is streamlined to guarantee swift deliveries, getting you the crucial documents when you need them most.
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End-to-end Data Security

We employ top-tier encryption and security protocols from initial requests to final delivery. We ensure the confidentiality of your document at all times.
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Dedicated Support Team

Our dedicated support team is always on standby, ready to assist and ensure your document requests are managed without glitches or delays.
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Quality Control Excellence

With dedicated quality assurance teams, we guarantee a consistent level of accuracy and quality in document retrieval, reducing errors and rework.
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Continuous Process Improvement

By tapping into our expertise, healthcare providers benefit from ongoing advancements and innovations in the document retrieval domain. We ensure our clients always have the best processes in place.
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DME Service Solutions - The Leading Service Provider in the Healthcare Industry

At DME Service Solutions, we take pride in being a human-centered BPO company that caters specifically to the healthcare industry. Our team is highly engaged and specialized to meet your unique requirements. We understand the importance of customer satisfaction and strive to provide tailored solutions that enhance your operations. Our commitment to partnering closely with you sets us apart in the industry and allows us to deliver the best possible service. At DME Service Solutions, our goal is to help you achieve your objectives and exceed your expectations.

+347%

Maintained support for Increase in call volume

-41%

Decrease in average days to collect documents

~15

Days average TAT for hiring

+166%

Increase CGM Orders YOY Q1-22 vs Q1-23

94%

Consistent service level results

-17%

Decrease in avg handling time​

Build your outsourced team to streamline your business performance and increase your customer satisfaction.

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