About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Job Duties and Responsibilities:
- Serves patients over the phone with initial order or supplies and related products.
- Maintains a high call volume per day (50 combined inbound and outbound calls per day).
- Provides effective customer service while obtaining patient demographics, verifying and updating patient accounts.
- Determines patients’ needs and offer alternative products and services as applicable.
- Manages an average of 100 patient accounts per month.
- Sign up patients with the product we offer greater than or equal to the set monthly goal
- Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment.
- Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.
- Maintains accurate and detailed notes in the company system.
- Adapts quickly to frequent process changes and improvements.
- Is reliable, engaged, and provides feedback to improve processes and policies.
- Attends all department, team, and company meetings as required.
- Appropriately routes incoming calls when necessary.
- Meets patient service quality standards.
Job Required Qualifications:
- At least 2-3year solid experience with US Healthcare.
- Experience with CGM and/or Brightree Tool
- Excellent Customer service skills, including phone and interpersonal skills.
- Computer proficiency in MS Word, Excel, and Outlook preferred.
- Strong knowledge and use of the English language, both written and verbal.
- Work history of excellent attendance and punctuality
- High comfort level working with culturally diverse team members and clients.
- Proficient mathematical skills, including addition, subtraction, multiplication, and division.
Travel Required:
- 5 – 10%
Language Skills
Must be able to communicate effectively in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
