- Case Study
Patient Collections: 136% Above Target with 96% Posting Accuracy
- The Problem
The Client
DME Service Solutions supports a national healthcare provider delivering medical alert and monitoring services to tens of thousands of subscribers. With patient collections emerging as a growing challenge across U.S. healthcare, the client needed a solution that combined accuracy, efficiency, and stability in a complex operating environment.
The Challenge
Across US healthcare, rising patient financial responsibility has made consistent collections a critical priority. The national healthcare provider needed to ensure daily cash goals were met while navigating operational realities which included AI-driven call flow and data dispersed across multiple systems. DME worked within this environment, leveraging client-provided data to address these complexities and keep collections performance on track. This required balancing accuracy with efficiency every day, without adding headcount or disrupting patient experience.
Posting Accuracy
Daily Collection Target Achievement
