About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Key Responsibilities
Multi‑executive Calendar & Meeting Operations
- Own complex, high‑volume calendar management for multiple leaders; resolve conflicts, sequence priorities, and maintain buffers and preparation time.
- Schedule and coordinate meetings and appointments across time zones; manage holds, materials, and attendee communications.
- Prepare agendas, meeting materials, minutes, and resolutions; track decisions, action items, and due dates to closure.
Executive Support & Communications
- Draft, edit, and coordinate clear, concise written and verbal communications on behalf of executives; produce briefing notes, talking points, and summaries.
- Populate PowerPoint presentations and data‑informed reports suitable for senior leadership audiences.
- Serve as a primary point of contact to triage requests, route issues, and ensure timely follow‑through across stakeholders.
Event, Travel & Logistics
- Coordinate meeting logistics, including Teams meeting set-up and catering for onsite events as needed.
- Arrange travel (air, hotel, ground) and compile end‑to‑end itineraries and briefing packets.
- Support light financial operations: prepare invoices for payment, reconcile expenses, and coordinate with vendors in line with policy.
Project Coordination & Tooling
- Maintain trackers, timelines, and executive action logs; surface risks and propose mitigation options.
- Organize shared repositories (Teams/SharePoint) for version control and rapid findability.
Competencies, Qualifications and Skills
Expected Competencies
- Demonstrate exceptional written and verbal communication skills, with the ability to draft clear, concise, and professional correspondence on behalf of leadership.
- Build strong relationships through active listening, diplomacy, and an understanding of diverse stakeholder needs.
- Demonstrate maturity and decision‑making skills in fast‑paced and high‑visibility situations.
- Proactively identify issues, anticipates executive needs, and independently resolves challenges before they escalate
- Excel in managing complex and competing priorities with strong planning, organization, and time‑management skills
- Display composure, reliability, and a high degree of responsibility when supporting senior leaders.
- Adapt quickly to shifting priorities and supports multiple leaders with varying needs in a dynamic environment
- Contribute positively to a culture of teamwork, continuous improvement, and shared problem‑solving
Minimum Qualifications
- 5+ years of progressive experience supporting senior leaders (Director level and above) as an Executive Assistant or similar role; experience supporting multiple executives simultaneously.
- Demonstrated mastery of calendar orchestration, meeting production, stakeholder coordination, and materials prep.
- Ability to create executive‑ready presentations and reports.
- Proficiency with Microsoft 365 (Outlook, Teams, PowerPoint, Excel, Word, SharePoint).
- Experience coordinating meetings, catering, and travel logistics.
- High integrity with confidential information; excellent judgment and service orientation.
- Availability to work CST, 8:00 a.m.–5:00 p.m.
Preferred Qualifications
- Prior contractor/consulting experience in large, matrixed organizations.
- Healthcare or clinical operations background.
- Advanced PowerPoint/Excel (visual storytelling; charts, tables, pivots).
- Familiarity with expense tools, vendor invoicing, and basic procurement workflows.
