The client wanted to improve their pre-authorization denial rates and inefficiencies in their RCM process, as this posed a risk in critically affecting financial performance and undermining patient satisfaction. The existing system contributed to delays that adversely affected patient care and overall satisfaction. The client required a more dynamic approach to effectively handle the variability in authorization requests and ensure a smoother workflow. This approach needed to be robust enough to quickly adapt to changing regulations and diverse patient needs while minimizing bureaucratic overhead.