- Case Study
A Comparative Analysis: Sustained CSAT Leadership with DME
Over a six-month period, DME Service Solutions delivered consistently higher customer satisfaction than non-DME teams for a national U.S.-based healthcare provider across multiple service lines.
- The Problem
The Client
A national U.S.-based healthcare organization supporting high volumes of customer interactions across billing, retention, technical support, and general service functions. With customer satisfaction serving as a critical indicator of service quality and trust, the organization required a partner capable of consistently delivering strong CSAT performance across multiple lines of business while operating at scale.
The Challenge
Customer satisfaction is a widely used measure of service quality across healthcare support operations, particularly in functions that directly impact patient and member experience. For organizations supporting multiple service lines and delivery models, maintaining consistency in how customer experience is delivered can be complex.
Higher CSAT vs Non-DME
More Stable CSAT Performance
