Our Team

Aileen is a strategic leader with deep roots in marketing and business development. With a background spanning both creative direction and operational execution, she bridges the gap between storytelling and substance, crafting messaging that resonates with decision-makers while driving real business outcomes. At DME Service Solutions, she’s helped position the company not just as a service provider, but as a trusted partner to some of the most dynamic names in U.S. healthcare. 

Her leadership approach is grounded in clarity and execution. Aileen thrives at the intersection of structure and creativity, building scalable systems and refining messaging to meet the moment. She leads with a builder’s mindset, having worked across sales enablement, brand positioning, proposal development, and digital campaigns. This firsthand experience allows her to move fluidly between strategy and execution, bringing both structure and momentum to cross-functional initiatives. 

Outside of work, she values family, good food, and meaningful experiences. Whether traveling, trying new recipes, or enjoying quiet weekends at home, she believes in staying grounded and making time for what truly matters. 

Amar brings over a decade of quality assurance leadership to his role at DME, where he champions a people-first, performance-driven approach. From his early days as a QA specialist to managing teams and systems at scale, Amar has built a career around fostering continuous improvement, operational excellence, and employee empowerment.

Influenced by servant leaders throughout his journey, Amar leads by listening, guiding with empathy, and creating space for innovation—believing that mistakes are opportunities to grow. He is especially passionate about transforming quality assurance through scalable, data-driven frameworks that raise audit accuracy while exceeding compliance and customer satisfaction standards.

Outside of work, Amar finds motivation in adventure and community. He leads the DME Riders Club, combining his love for biking, trail running, and hiking with meaningful outreach initiatives. A commissioned reservist in the Philippine Air Force, Amar brings discipline, leadership, and a deep sense of service into every role he plays—on and off the field.

Chillo brings over 25 years of experience across healthcare, outsourcing, and corporate operations—beginning his journey as an IT manager at a BPO call center and growing into leadership roles with global scope. He’s worked in over 13 countries and across nearly every function of the business, from engineering to managing a captive operation for a multi-billion-dollar MedTech organization. For Chillo, it’s always been about the people—diverse teams, shared learning, and the belief that culture drives performance.

His leadership style is best described as tough but fair—anchored in accountability and integrity. He leads by doing, builds trust by keeping his word, and creates space for others to be courageous and grow. Chillo doesn’t chase buzzwords—he focuses on operational fundamentals: people, process, and technology. He’s especially focused on ensuring that operational excellence drives business outcomes, not just cut cost.

Outside of work, Chillo’s motivation is rooted in family and service. He’s a father of two, a hands-on fixer by nature, and a committed community volunteer. Whether he’s mentoring a team or teaching his sons the value of giving back, Chillo leads with humility, grit, and a deep sense of purpose.

Diane brings over 30 years of leadership in healthcare, shaped by a deep belief that when you care for your people, everything else follows. She’s spent her career advocating for patients and employees alike—ensuring that both feel heard, supported, and valued.

Her approach is grounded in trust, respect, and consistency. Diane leads with empathy, invests time in one-on-one connections, and sets clear expectations that empower teams to do their best work. For her, building a strong culture isn’t just about policies—it’s about showing up, listening closely, and creating space where people can grow personally and professionally.

She’s especially focused on keeping teams connected in a remote work environment, making sure every individual—regardless of role or location—feels part of something bigger. Outside of work, Diane finds joy in family time, quiet routines, and the everyday chaos of being a proud dog mom. That bit of rebellious spirit from her younger years still shows up from time to time—especially when it means challenging the status quo for the better.

Francie’s background in healthcare studies led her naturally into healthcare outsourcing, a space where operational efficiency meets compassionate service. Early frontline experience gave her a clear view of the gaps that impact both patients and internal teams, shaping a leadership style rooted in process improvement, accountability, and continuous learning. 

She believes in empowering people through open communication, clear expectations, and decision-making independence. Her approach balances strong compliance standards with psychological safety: creating an environment where growth is encouraged, feedback is honest, and team members feel genuinely supported. 

Francie is especially passionate about solving inefficiencies through automation and real-time analysis. By streamlining workflows and reducing manual tasks, she helps teams focus on outcomes that matter. Outside of work, she finds inspiration in human stories and raw, real-life content that keeps her grounded and connected to purpose. 

Jenny’s passion for healthcare stems from the real, human impact it delivers. She finds purpose in knowing that the work behind the scenes helps people overcome challenges and thrive in their daily lives. With experience across multiple industries and an MBA focused on Organizational Leadership, she brings a thoughtful, well-rounded perspective to her role. 

Her leadership style is grounded in accountability, continuous improvement, and building trust through open communication and consistent delivery. She champions cross-functional collaboration and leads by example driving performance while encouraging innovation. Currently, she’s focused on leveraging automation to shift time toward value-added analytics and decision support. 

Outside of work, Jenny enjoys staying active through hiking, golfing, and exploring the outdoors with her family and dachshund, Penny. She’s also a travel enthusiast and lifelong animal lover. 

Jose brings nearly two decades of HR leadership experience across diverse industries, including healthcare manufacturing. His transition into outsourcing came when he joined DME and connected deeply with the company’s mission of improving lives through meaningful work. Inspired by that vision, he now helps shape a people-first culture that reflects both operational excellence and shared values. 

His leadership style is situational, grounded in empathy, adaptability, and strong observational skills. Jose believes leadership is not one-size-fits-all; it must evolve with company context, team dynamics, and individual needs. Whether leading by example or offering support through thoughtful guidance, he focuses on creating alignment between personal motivations and organizational goals. 

Jose is fueled by his family, his wife Roxana, daughter Ainhoa, and their dog Drako, and by his strong sense of community. Outside of work, he’s an extrovert who enjoys music, dancing, and gatherings with friends.

Karen began her outsourcing career in 2007 supporting finance and sales accounts, eventually finding her path in healthcare through AIG and Dexcom. Her time at AIG introduced her to the U.S. healthcare system and data privacy protocols, while Dexcom deepened her knowledge in durable medical equipment and revenue cycle management.  

Karen draws heavily from past mentors and her own experience managing teams since 2014. She believes in continuous learning, not just for herself but for every team member she supports. As an employee experience leader at DME, she focuses on listening deeply, carving out regular one-on-ones, and using tools like Great Place to Work to anchor culture-building efforts in data. Her leadership blends strategy with empathy, driving engagement, retention, and workplace well-being. 

Outside of work, Karen is a writer, reader, and curious creative. She published a self-help book titled Rated Adults – For Your Minds Only, collects toys, and enjoys cooking and Korean dramas. She’s also fascinated by space and extraterrestrial life, finding inspiration in perspectives beyond the day-to-day.

Elena Marigmen built her career in outsourcing with a clear recognition of the industry’s potential—and the unique strengths Filipinos bring to the space. What drew her in was more than just opportunity; it was the openness of the BPO world to talent of all backgrounds, skill levels, and life stages. Over time, she found her niche in training and quality, where her collaborative mindset and operational focus could truly shine. 

  Elena’s leadership style is anchored in accountability and shared success. She believes in setting clear expectations, creating space for honest communication, and helping individuals—regardless of where they are in their professional journey—feel seen, supported, and heard. She doesn’t claim to “inspire,” but her thoughtful, steady approach earns trust and helps teams navigate complexity with clarity. 

With a deep understanding of how structured training and quality programs can elevate performance and reduce churn, Elena is passionate about helping organizations stay consistent, even as the landscape evolves with AI and automation. Outside of work, she recharges by exploring new places with her daughter—bringing the same curiosity and presence to parenting that she brings to her role at work. 

Maricel Muncal brings 16 years of experience in outsourcing, with a strong foundation in operations, support services, and performance leadership. Her transition into healthcare was fueled by a desire to apply that expertise in a space that directly improves lives. For Maricel, healthcare outsourcing isn’t just about process—it’s about purpose.

Her leadership style is grounded in balance: driving results while developing people. Maricel leads with three core principles—clarity, capability, and care. She creates an environment where expectations are clear, talent is empowered, and continuous growth is part of the culture. Whether she’s setting strategic goals or coaching future leaders, Maricel keeps both operational excellence and human impact in view.

She’s especially passionate about improving scalability in healthcare operations without sacrificing care quality. From streamlining processes to building business-minded teams, she believes that sustainable growth comes from strong leadership and empowered people.

Outside of work, Maricel finds energy and perspective in travel, surfing, scuba diving, and café hopping—often with a book in hand and coffee close by. These experiences fuel her curiosity and reflect the same mindset she brings to her work: grounded, open, and always learning.

Mark’s career in healthcare and outsourcing began with a simple first step—an opportunity fresh out of college that grew into decades of leadership across operations and human capital. With experience spanning startup environments, multinational healthcare giants, and regional HR leadership roles across Asia, Mark brings a deep understanding of people, performance, and purpose.

A values-based leader, Mark focuses on growth, clarity, and building teams anchored in service. His leadership style is shaped by early roots in student leadership and years of cross-functional experience in HR, giving him a broad and practical view of what teams need to thrive.

Passionate about solving the talent gap in healthcare outsourcing, Mark advocates for internal development, cultural alignment, and flexible approaches that attract and retain top talent. Outside of work, he draws motivation from his family and a quiet strength that often surprises those who don’t expect an introvert behind such a people-centered role.

Charie began her career in finance within a shared services environment, overseeing cost allocations, compliance, and financial controls. Her move into healthcare outsourcing came as the industry evolved, opening the door to reshaping finance as a strategic partner. She has since led initiatives in billing, collections, and revenue cycle operations, focusing on automation, cost efficiency, and compliance in regulated environments. 

Her leadership style combines data-driven decision-making with a people-first mindset. Charie empowers her team through clear goals, accountability, and continuous improvement, while ensuring finance stays aligned with business priorities. Whether navigating audits or driving system upgrades, she leads with structure, transparency, and calm execution. 

Outside of work, Charie advocates for financial literacy and gives back through community programs. She also finds balance through farming, gardening, and exploring architecture, interests that reflect her long-term mindset and practical approach to building resilient, high-performing teams. 

Michael Ching brings nearly two decades of outsourcing experience and close to a decade in healthcare, combining deep industry knowledge with a sharp eye for transformation. His leadership journey has been shaped by large-scale client initiatives and global team management—experiences that sharpened his approach to be strategic, people-focused, and execution-driven. 

Michael aligns teams with business outcomes, builds high-performance cultures, and drives operational excellence through a mix of structure, recognition, and trust. He’s particularly passionate about automating smarter workflows and creating long-term value for stakeholders—making innovation both practical and impactful. 

Mike brings a unique blend of frontline healthcare experience and business operations to his leadership at DME. From working as a paramedic during college to managing hospital administration and now leading in the BPO space, he’s always been driven by a simple principle: purposeful work that improves lives.

His leadership style is collaborative and grounded in empathy. Mike builds teams by listening first, recognizing strengths, and creating space for others to lead. He believes great results come from trust, open communication, and shared ownership—especially in high-stakes, fast-moving environments.

Mike is passionate about making healthcare more inclusive and accessible. Whether through smarter workflows, better systems, or culturally competent care, he’s focused on breaking down the barriers that prevent people from getting the care they deserve. Outside work, Mike finds perspective in travel, family time, and the lessons learned during summers spent working on his grandparents’ farm—where he first learned the value of hard work, patience, and purpose.

Mimi has spent the past seven years in customer-facing roles within the healthcare and medical device space, drawn by the chance to make a real impact at the intersection of innovation and human connection. Her passion lies in helping healthcare organizations bridge operational gaps, delivering support that’s not just efficient, but deeply aligned with patient care goals. Through her work in BPO, she’s become a trusted link between clients and the solutions that drive outcomes. 

From day one, she’s approached every client challenge as an opportunity to deepen alignment and build trust. While she doesn’t directly manage a team, she leads through influence empowering partners by anticipating their needs, translating feedback into action, and showing up with clarity, empathy, and consistency in every interaction. 

Outside of work, Mimi volunteers as an animal foster and enjoys exploring new destinations with her husband. A self-proclaimed foodie, she’s always up for discovering local flavors and staying active to balance it out.

Moises brings deep operational expertise shaped by a career that began in 2018 on a healthcare BPO account, an experience that ignited his commitment to improving patient support through scalable, human-centric solutions. Rising through the ranks from frontline agent to Senior Operations Manager, he has built a leadership style rooted in empathy, end-to-end process understanding, and a passion for team development. 

His experience spans launching new programs, leading cross-site training initiatives, and driving quality and account management across complex healthcare operations. Moises believes in empowering teams through trust, psychological safety, and shared purpose, focusing not just on compliance, but on cultivating ownership and genuine commitment. 

He is especially focused on solving fragmentation in healthcare workflows by creating scalable systems that replace reactive patchwork with operational clarity. Outside of work, Moises channels his energy into continuous learning, physical pursuits like cycling and weightlifting, and creative hobbies including photography, carpentry, and painting. He holds a private pilot’s license, where the discipline of flying mirrors his approach to leadership: clear, deliberate, and resilient under pressure. 

Noelle has spent over 15 years in the BPO industry, steadily building his career from operations to leading talent acquisition across multiple locations in the Philippines. Early on, he supported a variety of industries, but it was the transition into healthcare—especially during and after the pandemic—that solidified his focus and passion for the space.

 As a leader, Noelle is an enabler. He motivates his teams by focusing on their strengths, fostering collaboration, and creating an environment that balances accountability with fun. Known for his straightforward yet lighthearted approach, he believes great work happens when people are engaged, empowered, and enjoying the process.

 Noelle is especially passionate about talent alignment—ensuring the right people are in the right roles to succeed. Outside of work, he finds joy in the simple things: spending time with his wife, nurturing personal interests, and seeing the impact a job offer can have on someone’s life. For Noelle, HR isn’t just about roles filled—it’s about futures shaped.

Richard began his career in hospitality and customer service before transitioning into healthcare—drawn by the opportunity to make a meaningful impact on people’s lives. His experience spans healthcare operations and outsourcing, with a focus on empowering high-performing teams across borders.

As a servant leader, Richard is grounded in empathy, adaptability, and continuous improvement. He believes leadership is about supporting others—understanding individual strengths, clearing obstacles, and building a culture where people feel valued and heard.

He’s especially passionate about addressing high turnover in the industry through above-market compensation and a workplace that fosters long-term growth. Outside of work, Richard enjoys cooking, staying active, and fostering animals—pursuits that reflect his commitment to care, connection, and community.

Rodel began his career in the BPO industry over two decades ago as a frontline agent. Guided by mentors who believed in him and driven by a deep sense of purpose, he steadily grew into leadership roles within Workforce Management (WFM). What drew him to the industry, and keeps him engaged, is the opportunity to help people succeed while solving complex operational challenges in fast-paced environments. 

His leadership style is collaborative and purpose-driven, grounded in empathy, humility, and data-informed execution. Having worked his way up, Rodel values team dynamics, clear communication, and shared accountability. He believes in leading with clarity and trust, always balancing performance with genuine care for people’s well-being. His philosophy: “It takes a village to run a department.” 

Outside of work, Rodel finds energy and balance in quality time with family, travel, and PC gaming. Whether mentoring team members or coaching friends through life transitions, he’s passionate about helping others grow.  

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Ronnie began his career in 2008 as a Network Administrator, entering the BPO and healthcare space during a time of rapid industry growth. What started as a technical role evolved into a leadership journey rooted in trust, mentorship, and continuous learning. 

  His approach to leadership is simple but powerful: take care of your people, and they’ll take care of everything else. Ronnie invests deeply in his team—offering support beyond standard resources, championing internal promotions, and staying actively involved in their growth and morale. 

He’s passionate about demystifying AI and sees it not as a threat, but as a tool to enhance human potential.  

Outside work, Ronnie is passionate about combat sports, mental health advocacy, and music. He’s also a proud cat dad and finds joy in the simple things—like a good basketball game or time spent playing instruments. 

Ryan has built his career around designing thoughtful, scalable solutions at the intersection of healthcare and outsourcing. With early experience leading global operational initiatives, he developed a strong understanding of how to align process, talent, and performance in complex, fast-paced environments. This foundation continues to inform his approach to service delivery and strategic growth.

 His leadership style is grounded in structure, accountability, and authenticity. Ryan is known for his clear communication and consistent follow-through, especially in how he engages with clients and partners. He prioritizes long-term relationships built on trust, transparency, and a shared commitment to excellence.

 Outside of work, Ryan has a strong appreciation for the arts and creative expression. His attention to detail and eye for design influence not only how he leads, but how he approaches challenges—with intention, creativity, and a deep respect for craftsmanship.

Val began her career in healthcare supporting patients with insurance navigation—an experience that revealed how impactful frontline service could be. Since then, Val has dedicated their career to roles that improve access, elevate service, and empower teams in the healthcare outsourcing space.

 As a servant leader with a mentorship-driven style, Val is passionate about nurturing people at every level of the organization. She believes leadership means creating space for growth, encouraging curiosity, and helping others reach their full potential. Val’s approach centers on building a culture of continuous improvement—where learning is constant and success is shared.

Outside of work, Val balances a commitment to family with creative entrepreneurship as a small business owner and content creator. That blend of purpose, performance, and personal fulfillment shapes how Val shows up every day—as a leader, mentor, and dedicated contributor to the healthcare outsourcing community.