About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Duties and Responsibilities:
• Manage onboarding and offboarding processes for non-employees, including provisioning and compliance requirements, ensuring SLAs are being met.
• Manage of Modernization of Work shared inbox by reviewing all incoming correspondence, routing onboarding/offboarding actions, escalating issues, and filing documents.
• Schedule and coordinate meetings for MoW team in collaboration with business leaders and vendors.
• Logistical and administrative support of projects, including preparing reports and presentations.
• Assist in developing and maintaining standard operating procedures (SOPs) and workflows.
• Compile and validate data for reports and dashboards, utilizing systems such as Synapse, ShiftWise, MS365, etc.
• Support contract initiation, routing, and tracking as needed.
• Maintain proactive communication with internal and external stakeholders, managing tasks across time zones.
• Handles work expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures.
Required Qualifications and Skills
• Bachelor’s degree in Business Administration or a related field.
• 2+ years of experience in an administrator, coordinator or similar role. (5+ years of experience can be substituted for degree if necessary.)
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and collaboration tools (e.g., Teams, SharePoint).
• Experience supporting cross-functional teams in a remote or distributed environment.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with onboarding, offboarding, and contract processing workflows.
• Project management experience is preferred
