About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Job Duties and Responsibilities
- Respond to telephone inquiries regarding Lifeline products and services; provide accurate information and recommendation to meet customer needs.
- Meet /exceed sales quota using customer focused selling and objection handling.
- Maintain product knowledge and stay current with all marketing promotions.
- Obtain all pertinent customer information and process all required documentation, to ensure accuracy while the same time providing an excellent customer experience.
- Transfer all non-sales calls to the appropriate department.
- Collect referral source information from callers on every sale call.
- Respond to Fax referrals and Web inquiries same day when they are assigned by Team Leader, when automatically assigned must handle Web Leads within 1 hour to avoid abandoning lead.
- Respond to Voice Mails based on scheduled time and must be completed same day, also check for Voice Mails through the day.
- Monitor action/job queues from Tuesday- Friday to ensure real-time follow-up daily.
- Handle At-Risk and No Go’s daily upon resignment to sales rep.
- Auto email sales orders to HSRs after creating sales orders.
- Handle service calls for subscribers that are inquiring about upgrading their system, OTG, Med Ready, Wandering services.
- Stay current with competition by reviewing competition spreadsheet.
Job Required Qualifications
- Education – Post-secondary education and/or equivalent related work experience preferred with 2 years of experience in business-to-consumer (B2C) sales in a high transaction environment
- Work Experience – Minimum 1 year experience working in a call centre environment
- Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications
- Demonstrated record of success achieving/exceeding sales targets
- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
- Ability to plan, organize and establish priorities to meet goals and achieve results
- Ability to work in a fast-paced customer sensitive environment
- Driven, self-motivated and competitive
- Result-oriented with a “go-getter” personality
- Excellent rapport building telephone communication and negotiating skills
- Strong organization, time management skills, and attention to detail
- Active listening skills and the ability to multi task – e.g. listen, talk and type
- Team player and able to work autonomously
