About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Job Responsibilities:
- Auditing of new employee data and set-up for accuracy
- Processes current employee employment changes including position numbers, job codes, salary rates, pay plans, appointments and demographic information
- Processes departing employee events including voluntary and involuntary as well as severance events
- Monitors for current licensure and job-required certification statuses
- Coordinates and submits/denies employee requests for Tuition Reimbursement and various other educational reimbursement programs
- Coordinates select employee group requests for reimbursement through nursing workshops
- Coordinates documentation submission, evaluation and approval of nursing certification achievements and bonus payments
- Coordinates and/or maintains expert knowledge of select employee group requests for reimbursement of adoption
- Maintains knowledge of accrual plans offered to employees including CME, PTO, PPTO, Vacation, Sick, Medical Leave Bank, Personal Holidays, Raise Hours, Night Shift Bonus, frozen plans and Seniority Hours
- Audits accruals when requested and changes balances as driven by audit results or processing errors
Required Qualifications:
- 2 years in Human Resources or applicable vocation
- Experience in directly managing customer needs
- Experience in the Health Care industry
- Lawson/Infor system experience
- A positive attitude and ability to interact professionally, including excellent listening and communication skills
- Advanced problem-solving skills
- Keyboard skills and ability to use PC applications such as MS Office including Word, Excel, and Outlook
- Detail-oriented with an ability to function well in stressful situations
- Ability to handle a large volume of work with accuracy
- Ability to multitask when communicating with employees or managers while navigating multiple monitors and systems simultaneously
- Organizational skills and ability to track required follow-up on problems
- Experience with gathering statistical metrics, identifying trends, and reporting such metrics
- Ability to work on a computer for long periods
