About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Description
The Leave of Absence Administrator partners with employees and leaders in consultation to educate them on the leave process and assesses the appropriate leave type and determines eligibility for job protection and pay based on the request and employee entitlements. Responsibilities also include maintaining accurate case files, including timely communications to the employee and leader throughout the case. This role partners with many stakeholders and independently determines when to engage these partners based on the support needs of the case. These stakeholders include payroll, benefits, labor relations, legal, medical providers, risk management, occupational health, and others.
Job Responsibilities:
- Accurate case files, including timely communications to the employee and leader throughout the case. This role partners with many stakeholders and independently determines when to engage these partners based on the support needs of the case. These stakeholders include payroll, benefits, labor relations, legal, medical providers, risk management, occupational health, and others.
- Leave reporting and metrics
- Case intake (form based) and data entry for leave tracking\Communication with leader, employees, and other stakeholders.
Required Qualifications:
- Bachelor’s degree in human resources or related field.
- 4 years’ human resources experience, customer service experience
- 4 years of leave of absence administration experience
