Our client faced challenges in fluctuating demand for care services while maintaining high standards in patient interactions. The need for scalable solutions to accommodate growing operational demands was critical. Their processes were not optimized for efficiently handling the increasing volume and complexity of patient information. Additionally, the provider struggled with resource allocation as patient demand varied, often leading to underutilization or strain on staff and facilities. The inconsistency in the quality of patient interactions further complicated efforts to improve patient satisfaction and retention, which are vital for expanding their patient base.