USRN – Phone Concierge Line for Emergency Response

About DME Serve:

Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors

Key Responsibilities

Clinical Support: Assist emergency response operators in clinically assessing patient conditions and providing actionable recommendations for care.

Rapid Response: Offer real-time advice for critical scenarios, including but not limited to, falls, chest pain, respiratory distress, and other emergencies.

Documentation: Accurately document clinical consultations and recommendations in the system for reference and compliance.

Collaboration: Work closely with operators to enhance patient outcomes through seamless communication and guidance.

Education: Provide concise explanations of medical terminology, symptoms, and potential treatments to non-clinical staff.

Quality Assurance: Ensure adherence to healthcare standards and protocols in every interaction.

Qualifications

• Education: Bachelor of Science in Nursing (BSN) preferred
• Licensure: Active U.S. Registered Nurse (RN) license (compact license preferred).
• Experience: Minimum of 3 years of clinical experience in acute care, emergency care, or telehealth.

Skills:

• Strong clinical judgment and diagnostic abilities.
• Excellent verbal communication and active listening skills.
• Ability to work under pressure in high-stakes situations.
• Proficiency in using telecommunication systems and electronic health records.
• Location Requirements: Must reside in the Philippines with access to a reliable internet connection and a private, quiet workspace.
• Language Requirements: English C1