About DME Serve:
Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors
Job Duties and Responsibilities:
- Remotely monitor patients’ vital signs, symptoms, and health status daily using our dynamic portal.
- Identify individual patient’s health trends by assessing vital sign data, symptoms, medication adherence, and other relevant information.
- Engage in regular communication with patients to assess their well-being and address concerns. Escalate issues to patient’s doctor when necessary and/or according to established protocols.
- Educate patients on their remote monitoring program, health devices, and health promotion.
- Maintain accurate and detailed notes on patient charts in our portal and the electronic health records (EHR) system.
- Collaborate with healthcare professionals, including physicians and nurses to ensure seamless coordination of care for patients.
- Provide technical support and guidance to patients regarding remote monitoring devices, ensuring they understand how to use the equipment properly.
- Adhere to all applicable healthcare regulations and patient privacy guidelines, ensuring patient information remains confidential and secure.
- Participate in continuous quality improvement initiatives, suggesting enhancements to remote patient monitoring processes and protocols.
Skills and Qualifications:
- US Registered Nurse credentials required.
- 3 years Prior experience with remote patient monitoring technologies and BPO telemedicine platforms is advantageous.
- Comfortable using remote monitoring devices, video conferencing software, and electronic health record systems. Ability to troubleshoot basic technical issues is a plus.
- Excellent verbal and written communication skills. Meticulous attention to detail, ensuring accurate collection and documentation of patient data.
- Demonstrated ability to provide emotional support to patients and families, showing empathy and compassion in all interactions.
- Strong organizational and time management abilities, with the capability to handle multiple tasks efficiently.
- Maintain a high level of professionalism, integrity, and ethical conduct in all aspects of the job.
