Retention
Retention services keep healthcare customers engaged through personalized interactions, engagement strategies, timely feedback, and grievance handling.
Achieve Customer Loyalty with Proven Engagement Strategies
Our Retention Service Process
-
STEP 1: ENGAGE PROACTIVELY
We initiate regular touchpoints with healthcare customers to keep them engaged, informed, and valued.
-
STEP 2: GATHER FEEDBACK
We actively solicit healthcare clients feedback to understand their experiences, needs, and expectations.
-
STEP 3: ANALYZE DATA
We use advanced analytics to discern patterns, predicting possible attrition risks and identifying opportunities for improvement.
-
STEP 4: ADDRESS GRIEVANCES
We prioritize resolving issues or concerns, ensuring healthcare customers feel heard and supported.
-
STEP 5: PERSONALIZE INTERACTIONS
We tailor our communications to each healthcare client, making them feel unique and important.
-
STEP 6: ENHANCE COMMUNICATION CHANNELS
We continuously refine our communication methods, ensuring accessibility, clarity, and responsiveness.
-
STEP 7: MONITOR AND ADJUST
We consistently monitor our retention rates, and adapt our strategies based on outcomes and evolving healthcare client needs.
Our Comprehensive Retention Services
Healthcare Customer Engagement Services: These services focus on regular interactions with healthcare clients to keep them engaged and informed. This could involve sending out health tips, wellness check reminders, or educational content.
Feedback Management Services: These services often involve surveys, feedback portals, and follow-up calls. We leverage these approaches to improve services and maintain client satisfaction.
Grievance Redressal Services: We help address healthcare customer concerns or complaints through dedicated helplines, online complaint systems, or email support.
Data Analytics and Prediction Services: Utilizing data to predict potential attrition and identify at-risk healthcare clients . This helps in proactive engagement and personalizing retention strategies.
Communication and Outreach Services: Ensuring regular, relevant, and personalized communication with members through channels like emails, SMS, phone calls, or newsletters.
Build your back-office outsourced team and start streamlining business performance and increasing your customer satisfaction.
Why Choose Our Retention Services
Proactive Healthcare Client Engagement
Rapid Grievance Resolution
Data-driven Retention Strategies
Risk Mitigation
Multichannel Communication Mastery
DME Service Solutions - The Leading Service Provider in the Healthcare Industry
+347%
Maintained support for Increase in call volume
-41%
Decrease in average days to collect documents
~15
+166%
Increase CGM Orders YOY Q1-22 vs Q1-23
94%
Consistent service level results
-17%
Decrease in avg handling time