DME Service Solutions

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Order Follow-up

Order Follow-Up involves systematically managing and confirming medical orders, prescriptions, and treatments. This critical task ensures smooth, continuous, and better outcomes for healthcare customers.

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Transform Healthcare Operations Through Order Follow-Up

Enhance your healthcare services with our expertise in order follow-up. Enjoy the advantages of fewer errors, 24/7 support, and optimized workflows, ensuring accurate and timely order fulfillment and patient satisfaction.

Our Order Follow-up Process

  • STEP 1: RECEIVE ORDERS

    We begin by receiving medical orders, prescriptions, and requests from healthcare providers or institutions.

  • STEP 2: VERIFY INFORMATION

    We carefully verify the accuracy and completeness of the received orders, ensuring all necessary healthcare customer demographic and insurance details are present.

  • STEP 3: RECORD IN SYSTEM

    We enter the order information into our clients' secure database or electronic health record system for easy tracking and reference.

  • STEP 4: REVIEW FOR COMPLIANCE

    We review the orders against established protocols, guidelines, and insurance requirements to ensure compliance.

  • STEP 5: CONTACT PROVIDERS IF NEEDED

    If we identify any discrepancies or missing information, we proactively reach out to healthcare providers for clarification.

  • STEP 6: ASSIGN PRIORITIES

    We prioritize orders based on the urgency and needs of the healthcare customer, ensuring timely processing.

  • STEP 7: SUBMIT TO AUTHORIZING ENTITIES

    We submit the orders to relevant insurance companies or authorization entities for approval when necessary.

  • STEP 8: MONITOR PROGRESS

    We continuously monitor the status of submitted orders, tracking their progress through the approval process.

  • STEP 9: FOLLOW-UP WITH AUTHORIZATIONS

    If there are delays or issues with authorization, we follow up with the authorizing entities to expedite the process.

  • STEP 10: NOTIFY HEALTHCARE PROVIDERS

    Once authorization is granted, we promptly notify healthcare providers, ensuring they can proceed with the necessary care or procedures.

  • STEP 11: TRACK ORDER FULFILLMENT

    We track the entire process, from order submission to fulfillment, to ensure all orders are completed accurately and on time.

  • STEP 12: DOCUMENT AND REPORT

    We maintain detailed records of all order-related activities and provide regular reports to healthcare providers for transparency.

  • STEP 13: ADDRESS HEALTHCARE CUSTOMER INQUIRIES

    We offer responsive support to healthcare customers, addressing inquiries related to order status and ensuring satisfaction.

  • STEP 14: REVIEW FOR BILLING

    We cross-reference order fulfillment with billing to ensure proper invoicing and claims submission.

  • STEP 15: QUALITY ASSURANCE

    We conduct regular quality checks to identify improvement opportunities and maintain high service standards.

  • STEP 16: DATA SECURITY

    We prioritize data security throughout the process, safeguarding sensitive healthcare customer information.

  • STEP 17: COMPLIANCE MONITORING

    We stay updated on regulatory changes and adjust our processes to comply with healthcare industry standards.

  • STEP 18: CONTINUOUS TRAINING

    We invest in ongoing training and development for our team to stay informed about the latest advancements.

Our Comprehensive Order Follow-up Services

Medical Labs and Supplies Orders: Making sure that medical orders, supplies, lab tests, and diagnostic procedures are accurate and complete to prevent mistakes.

Insurance Authorization and Verification: Managing the process of getting insurance approval for medical treatments, procedures, and medications to meet payer requirements.

Medical Equipment Orders: Handling requests for medical equipment, like wheelchairs and oxygen tanks, including order processing, delivery coordination, and maintenance.

Healthcare Customer Follow-Up and Support: Providing healthcare clients with order information, appointment reminders, and addressing any questions or concerns to improve satisfaction.

Compliance Monitoring: Ensuring that all order-related activities follow healthcare regulations, privacy laws (like HIPAA), and insurance requirements.

Emergency Order Handling: Prioritizing and managing urgent orders, especially in emergency healthcare situations, to speed up patient care.

Healthcare Customer Records Retrieval: Helping retrieve healthcare customer records from different sources for continued care and medical review.

Customized Order Follow-Up: Tailoring order follow-up services to the specific needs and preferences of healthcare providers, clinics, and hospitals.

Pharmacy Order Processing: Managing orders for prescription medications, including verifying, dispensing, and coordinating delivery for retail and mail-order pharmacies.

Build your back-office outsourced team and start streamlining business performance and increasing your customer satisfaction.

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Why Choose Our Order Follow-up Services

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Save Money With Efficient Operations

Reduce costs and simplify order follow-up for affordable results.
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Stay Flexible And Responsive

Easily adapt to changing demands by adjusting order follow-up services without the hassle of managing your workforce.
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Utilize The Power Of Data

Gain valuable insights and optimize order processes to improve healthcare outcomes, all through our actionable analytics and reporting.
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Prioritize What Matters Most

Our professional order follow-up management frees your in-house resources to focus on patient care and essential healthcare initiatives.
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24/7 Patient Support Hub

With round-the-clock support, we provide patients with continuous order status updates and assistance, reinforcing patient engagement and loyalty in healthcare services.
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DME Service Solutions - The Leading Service Provider in the Healthcare Industry

At DME Service Solutions, we take pride in being a human-centered BPO company that caters specifically to the healthcare industry. Our team is highly engaged and specialized to meet your unique requirements. We understand the importance of customer satisfaction and strive to provide tailored solutions that enhance your operations. Our commitment to partnering closely with you sets us apart in the industry and allows us to deliver the best possible service. At DME Service Solutions, our goal is to help you achieve your objectives and exceed your expectations.

+347%

Maintained support for Increase in call volume

-41%

Decrease in average days to collect documents

~15

Days average TAT for hiring

+166%

Increase CGM Orders YOY Q1-22 vs Q1-23

94%

Consistent service level results

-17%

Decrease in avg handling time​

Build your outsourced team to streamline your business performance and increase your customer satisfaction.

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