DME Service Solutions

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Inbound

Inbound services handle all incoming client inquiries. This includes processing customer requests and providing relevant support to enhance the customer experience.

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Transforming Healthcare with Inbound Excellence

Our inbound services deliver swift responses, 24/7 dedicated support, and rapid query resolution. Step into modern healthcare with us.

Our Inbound Service Process

  • STEP 1: INITIAL ENGAGEMENT

    We establish a strong rapport with healthcare customers to understand their needs better.

  • STEP 2: INFORMATION GATHERING

    We collect relevant information from the healthcare customer to deliver accurate and appropriate solutions.

  • STEP 3: PRIORITIZATION

    We categorize inquiries based on urgency to ensure immediate concerns receive rapid attention.

  • STEP 4: RESOLUTION PROCESS

    We leverage our extensive knowledge to resolve queries proficiently.

  • STEP 5: CAMPAIGN OR SPECIAL PROJECTS SUPPORT

    We provide reliable support in handling and managing administrative tasks to help clients execute successful marketing campaigns or other special projects,

  • STEP 6: TRAINING SESSIONS

    Our team goes through regular training sessions to maintain the quality of services.

  • STEP 7: QUALITY OVERSIGHT

    We conduct periodic reviews of our solutions to ensure consistency.

  • STEP 8: SUBSEQUENT FOLLOW-UPS

    After a query's resolution, we check back to ensure continued patient satisfaction and address potential concerns.

Our Comprehensive Inbound Services

Healthcare Client Inquiries: Addressing questions related to medical services, procedures, billing, insurance, etc.

Claims Processing Support: Assisting healthcare customers with the processing of insurance claims, explaining claim status, or clarifying insurance coverage details

Emergency Response: Providing immediate support during emergencies

Patient Order Support: Helping clients successfully submit and manage their healthcare orders

Pharmacy Support: Assisting with prescription refills and addressing inquiries related to medications

Billing & Payment Support: Answering queries related to medical bills, payment processes, or payment plans

Insurance Claims Processing: Help healthcare clients understand and complete insurance claim processes

Build your back-office outsourced team and start streamlining business performance and increasing your customer satisfaction.

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Why Choose Our Inbound Services

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Optimized Client Engagement

Our specialized team provides rapid and accurate responses with professionalism and care.
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Infrastructure Savings

Eliminate the need for investments in infrastructure and technology as we already offer them.
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24/7 Support

Our round-the-clock assistance ensures healthcare customers have access to support whenever they need it.
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HIPAA-compliant Data Handling

We ensure client information is always treated with the highest confidentiality and security standards.
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Expert Claims And Billing Support

Our expert team simplifies the claims process, aiding in swift resolutions and clear understandings.
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DME Service Solutions - The Leading Service Provider in the Healthcare Industry

At DME Service Solutions, we take pride in being a human-centered BPO company that caters specifically to the healthcare industry. Our team is highly engaged and specialized to meet your unique requirements. We understand the importance of customer satisfaction and strive to provide tailored solutions that enhance your operations. Our commitment to partnering closely with you sets us apart in the industry and allows us to deliver the best possible service. At DME Service Solutions, our goal is to help you achieve your objectives and exceed your expectations.

+347%

Maintained support for Increase in call volume

-41%

Decrease in average days to collect documents

~15

Days average TAT for hiring

+166%

Increase CGM Orders YOY Q1-22 vs Q1-23

94%

Consistent service level results

-17%

Decrease in avg handling time​

Build your outsourced team to streamline your business performance and increase your customer satisfaction.

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