Customer Service Representative/Billing Technical Support Representative – PH

About DME Serve:

Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while also helping them meet their strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words – it’s who we are. Our commitment to these values is unwavering. Our agents are passionate about serving communities of all backgrounds. Innovation and integrity are the core values of our business philosophy. Our employees receive a world-class employee experience and benefits, they pay that forward with their service to our clients and their customers. DME is dedicated to supporting the Healthcare industry; Our clients consist of biotech companies, medical device manufacturers and medical supply distributors

Position Summary

Customer Service Representative

• High School diploma or GED required.
• 1 – 2-year(s) work experience in a customer service call center preferred
• Excellent Customer service skills, including phone and interpersonal skills.
• Computer proficiency in MS Word, Excel, and Outlook preferred
• Typing accuracy of 35 wpm minimum
• Database data entry experience preferred.
• Strong knowledge and use of the English language, both written and verbal
• Work history of excellent attendance and punctuality
• High comfort level working with culturally diverse team members and clients.
• Proficient mathematical skills, including addition, subtraction, multiplication, and division.
• Some experience with medical insurance and/or durable medical equipment
• Startup / rapid growth experience
• Life sciences, pharmaceutical, or medical device experience.
• Knowledge of medical terminology preferred.
• Knowledgeable in diabetes

Technical Support Representative

• 2+ years of Technical Support and Billing and Customer Service experience –insurance collections preferred.
• Proven knowledge of and experience with ICD-9/10, HCPCS, and medical device (PERS)
• Outstanding interpersonal, verbal, and written communications skills required.
• Must be flexible and able to work in a fast-paced, heavy volume work environment.
• Demonstrated computer, prioritization, and time management skills.
• Experience working at insurance companies/payors or with medical device reimbursement for a start-up or new technology company or durable medical equipment setting is high desirable.