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About DME Serve: Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while […]

About DME Serve: Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. We are passionate about business growth, working to understand customers’ needs while collaborating to develop solutions. Our mission is to develop our clients’ brand value through positive customer experiences, while […]

Are billing delays and denied claims slowing down your revenue?   For many healthcare providers and suppliers, inefficient Revenue Cycle Management (RCM) isn’t just a back-office issue—it’s a serious threat to financial stability and patient satisfaction.   In today’s healthcare economy, every dollar matters. That’s why forward-thinking organizations are turning to specialized RCM companies to […]

Case Study Realizing a 105% Surge in Sales with DME Service Solutions DME Service Solutions was selected for a competitive pilot against an established global vendor. In less than six months, DME outpaced the incumbent’s best output. This performance prompted a full vendor transition and team expansion. The Problem The Client An Inc. 5000-ranked healthcare […]

DME Service Solutions Names New COO: Chillo Chang to Lead Operations Across Global Hubs   San Diego, California, June 23, 2025 –  DME Service Solutions, a leader in healthcare customer service and business process outsourcing, is pleased to announce the appointment of Chillo Chang as Chief Operating Officer (COO). With more than two decades of […]

Case Study Realizing a 105% Surge in Sales with DME Service Solutions DME Service Solutions significantly enhanced the sales performance of a leading US-based Medical Response Provider, addressing critical challenges and driving substantial growth. The Problem The Client A prominent US-based Medical Response Provider faced challenges with a constrained onshore sales team, leading to issues […]

Case Study DME’s Transformative solutions Reduced Attrition by 67% DME Service Solutions successfully tackled attrition challenges for a leading US-based durable medical equipment provider, implementing strategic changes in hiring, training, and overall employee engagement to significantly reduce attrition rates. The Problem The Client A leading US-based provider of advanced telehealth solutions faced persistent attrition challenges […]

Case Study Productivity Surge: 271% Growth in Claims Handling Explore how DME Service Solutions revolutionized claims operations for a leading Remote Patient Monitoring provider, dramatically boosting processing capacity while upholding quality standards. The Problem The Client Our client is at the forefront of the Remote Patient Monitoring industry, providing critical personal emergency response services. Amidst […]

Case Study Enhancing RCM Authorization Through Strategic Improvements This case study explores the deployment of DME’s strategic outsourcing solutions to enhance operational processes and patient care. It emphasizes the integration of talent, training, and agnostic frameworks to improve service delivery and efficiency. The Problem The Client The client is an innovative healthcare organization dedicated to […]